Merchandise

Returns and Refunds

At the Krewe of Pyros, our goal is to ensure complete satisfaction with our custom-made merchandise. Each item is crafted uniquely, and while we are committed to quality, this policy reflects the one-of-a-kind nature of custom products and ensures fairness in the refund and return process.

Eligibility

We strive to resolve issues promptly and fairly. Refunds and exchanges are available under the following conditions:

1. Damaged or Defective Items

• • If your item arrives damaged, defective, or if there is an error in customization caused by us, we offer to exchange the item.

  • Requests must be made within 30 days of receiving your order.

1. Customer Dissatisfaction with Non-Faulty Items

• • Refunds or exchanges are not offered for custom items in cases where a customer changes their mind or is dissatisfied with the design, unless a manufacturing defect or error is identified.

  • This enables us to maintain the integrity of the custom production process.

Non-Refundable Items

The following items are not eligible for refunds or returns:

• Products marked as "Final Sale."

• Clearance items.

Initiating a Return/Exchange

To begin the return or exchange process, please follow these steps:

1. Contact Us

• • Email us at kopmerchandisecommittee@kreweofpyros.com,  within 30 days of receiving your order.

  • Include your order number and describe the issue clearly.

1. Provide Supporting Documentation

• • Attach clear photos of the damage or defect to help us assess the situation.

1. Return Merchandise Authorization (RMA)

• • If your request is approved, we will issue an RMA number and provide instructions on how to proceed with the return or exchange.

Return Conditions

When returning an item due to damage or defects, the following conditions apply:

• Items must be in their original condition, including packaging, tags, and labels (if applicable).

Refunds

1. Processing and Approval

• • Once we receive and inspect the returned item, we will send you an email to confirm receipt.

  • We will notify you of the approval or rejection of the refund based on the inspection.

1. Refund Method

• • If approved, the refund will be applied to your original payment method within 10 business days.

1. Shipping Costs

• • For items returned due to damage or defects, we will cover the return shipping costs.

  • If a return is granted as an exception for reasons not caused by company error, return shipping costs may be covered by the customer.

Important Notes

Thank you for choosing Krewe of Pyros. We value your support and trust, and we are committed to delivering the best possible experience with our merchandise